RETURNS & EXCHANGES
To begin your return or exchange, login to your account and visit Manage Account/View Orders, or submit your order number and email address below.
RETURN & EXCHANGE CONDITIONS
MinnetonkaMoccasin.com will gladly accept returns or exchanges for merchandise purchased through MinnetonkaMoccasin.com. Please see below for details about the return procedure and instructions. This information can also be found on the back of your packing slip:
- Merchandise must be returned in its original condition and received WITHIN 60 DAYS OF ORIGINAL PURCHASE. Orders returned beyond this time period will not be accepted. We reserve the right to refuse worn merchandise.
- Return merchandise should be packed in its original packaging (both the shoebox and outside shipping carton, if in suitable condition) and include the completed Return/Exchange Form located on the back of your packing slip.
- A UPS label can be accessed via your account, or by entering your order number and email address above if you checked out as a guest.
- We offer free shipping for exchanges. Please follow the instructions on the Return/Exchange form and list the new items you would like to receive and include the form in your return.
- For returns, a $6.95 shipping fee will be deducted from your refund if you print a return label from MinnetonkaMoccasin.com. If you choose to ship product back via your preferred method, please insure it and get a tracking number. We cannot be responsive to your request until we have received your return.
Upon receipt of your return or exchange we will process your request within 3 business days. A credit for the value of the returned merchandise should appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. If you have requested an exchange, your account will be charged for the new item(s) and refunded for the returned item(s).
If you did not purchase your product on MinnetonkaMoccasin.com and are not able to return it to the store in which you purchased from, please contact Customer Service for assistance.
DEFECTIVE ITEMS OR ORDER ERRORS
If you received defective product or we made an error on your order, please follow the exchange instructions above noting the error or defect.