I am a Minnetonka Loyal Customer. I cannot get enough of wearing moccasins. I have had a thousands pairs. I purchased a pair recently. They were only worn at least 20 times until the sole tore apart. I was so disappointed in the quality of this particular moccasin. I was in awe and shocked beyond belief because this never happened to me. At this point I don't think I would be purchasing Minnetonka again.
I'm sorry to hear about the issue you had with a recent pair of moccasins you purchased. The soles are definitely intended to last well past 20 wears. Please contact Customer Service at 1-855-554-MOCS(6627) or email@example.com and they will assist you with this issue.
I was so excited to learn Rebecca Minkoff had done a line with Minnetonka. I have been a loyal customer for a number of years. However, my moccassins came damaged. They had a wax like film on one of the shoes where they should have been fuzzy/suede-like material. I was advised to make an expedited exchange but they were sold out in all sizes 2 days later. I asked for some kind of compensation or partial refund towards my slightly-expensive $200 purchase (I bought these in 2 colors for $98 a piece) and I was advised that I could have 20% discount off my next purchase. I was upset to say the least because I spent a considerable amount of money on a purchase from what I felt was a reputable company.
I'm sorry to hear the issue you had with the Rebecca Minkoff Studded Kilty Mocs. Unfortunately that is a limited edition collection and as you experienced, quantities are running quite low. If you're not 100% satisfied with your purchase due to quality of the shoes, you can always return the product, free of charge, for a full refund.
These shoes are adorable. I love the studs. I bought the brown and the magenta. They are very pretty. I'm normally a size 7 and got these in a 6
They fit nicely. I can't wait to wear them. The quality is good. [...]