MinnetonkaMoccasin.com will gladly accept returns for merchandise purchased on MinnetonkaMoccasin.com. Merchandise must be returned in its original condition and received WITHIN 60 DAYS OF ORIGINAL PURCHASE. Orders returned beyond this time period will not be accepted. We reserve the right to refuse worn merchandise. Returned merchandise should be packed in its original packaging - both the shoebox and outside shipping carton if the outside shipping carton is in suitable condition. Returns purchased on MinnetonkaMoccasin.com will be accepted from international customers, however international customers are responsible for any overseas shipping costs, applicable customs fees, and applicable charges for duty. Please see our FAQ page for more information regarding international returns.
If you would like detailed step by step instructions on initiating returns you can find that by visiting the Detailed Return Information page.
For international orders where Minnetonka fulfills direct (Australia, Canada, and Thailand) be sure to include your original order number and send the product back to:Minnetonka Moccasin - Returns 1113 East Hennepin Ave. Minneapolis, MN 55414 USA
Unfortunately, at this time if you are exchanging product where Minnetonka fulfills direct we cannot refund your original shipping, duties, taxes and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.
MinnetonkaMoccasin.com sells eGift Cards that get converted to store credit at the time of redemption. Store credit can be used toward the purchase of all eligible items only on MinnetonkaMoccasin.com. Please note that eGift Cards and store credit are not returnable, cancelable or exchangeable after purchase, for cash, except in states where required by law.
If you did not purchase your product on MinnetonkaMoccasin.com and are not able to return it to the store in which you purchased from, please contact Customer Service for assistance at 1-855-554-MOCS(6627) or firstname.lastname@example.org.
If you received defective product or we made an error on your order, please follow the exchange instructions above noting the error or defect. If the order is an international order please contact Customer Service at 1-855-554-MOCS(6627) or email@example.com.