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Returns and
Exchanges

Return & Exchange Conditions

MinnetonkaMoccasin.com will gladly accept returns or exchanges for merchandise purchased on MinnetonkaMoccasin.com. Merchandise must be returned in its original condition and received WITHIN 60 DAYS OF ORIGINAL PURCHASE. Orders returned beyond this time period will not be accepted. We reserve the right to refuse worn merchandise.  Returned merchandise should be packed in its original packaging - both the shoebox and outside shipping carton if the outside shipping carton is in suitable condition. Returns and exchanges purchased on MinnetonkaMoccasin.com will be accepted from international customers, however international customers are responsible for any overseas shipping costs, applicable customs fees, and applicable charges for duty.  Please see our FAQ page for more information regarding international returns and exchanges.

Orders Placed Before Wednesday, May 20, 2015

Due to the launch of our new site, if you are trying to Return or Exchange an order placed before Wednesday May 20, 2015 on MinnetonkaMoccasin.com, please contact customer service at 1-855-554-MOCS(6627) or service@minnetonkamocc.com.  We apologize for any inconvenience. 

How to Initiate a Return or Exchange

  1. Go to the Order Status page and enter the Order ID number, the Billing Last Name, and either the Email Address or the Billing Zip Code.
  2. Click on the “Returns Or Exchange” button and fill out the online form.
  3. After submitting the form you can print a prepaid shipping label by clicking the button called “Print Shipping Label”.  

If you would like detailed step by step instructions on initiating returns you can find that by visiting the Detailed Return Information page.

Electronic Gift Cards (eGift Cards)

MinnetonkaMoccasin.com sells eGift Cards that get converted to store credit at the time of redemption.  Store credit can be used toward the purchase of all eligible items only on MinnetonkaMoccasin.com. Please note that eGift Cards and store credit are not returnable, cancelable or exchangeable after purchase, for cash, except in states where required by law. 

Order NOT Placed on MinnetonkaMoccasin.com

If you did not purchase your product on MinnetonkaMoccasin.com and are not able to return it to the store in which you purchased from, please contact Customer Service for assistance at 1-855-554-MOCS(6627) or service@minnetonkamocc.com

Defective Items or Order Errors

If you received defective product or we made an error on your order, please follow the exchange instructions above noting the error or defect.