Returns & Exchanges

Product Return Conditions

MinnetonkaMoccasin.com will gladly accept returns for merchandise purchased on MinnetonkaMoccasin.com. Merchandise must be returned in its original condition and sent WITHIN 60 DAYS OF ORIGINAL PURCHASE (90 days if purchased in November or December). Orders returned beyond this time period will not be accepted. Refunds will be applied back to the original form of payment. We reserve the right to refuse worn merchandise.  Returned merchandise should be packed in its original packaging - both the shoebox and outside shipping carton if the outside shipping carton is in suitable condition. Returns purchased on MinnetonkaMoccasin.com will be accepted from international customers (Australia, Canada, New Zealand, Thailand and the United Kingdom), however international customers are responsible for any overseas shipping costs, applicable customs fees, and applicable charges for duty.

 

  • How to Initiate a Product Return or Exchange - With an Account

    1. Go to the Account Login page and enter your email address and password.
    2. In your Account Dashboard locate the order and click "VIEW ORDER"
    3. Click the "START A RETURN OR EXCHANGE" link.
    4. Fill out the rest of the online form to complete the return or exchange.

    If you would like detailed step by step instructions on initiating returns you can find that by visiting the Detailed Return Information page.

  • How to Initiate a Product Return or Exchange - Without an Account

    1. Go to the Order Status page and enter the Order ID number, the Billing Last Name, and either the Email Address or the Billing Zip Code.
    2. Click on the “START A RETURN OR EXCHANGE” link.
    3. In order to initiate a return or an exchange you must create an account with MinnetonkaMoccasin.com
    4. Enter your email address and click on the "LOOK UP EMAIL" link.  The system will validate if there is an account tied to the email address.
      1. If there is an account follow the instructions above on how to initiate a return/exchange with an account.
      2. If there is NOT an account tied to the email address, click the "REGISTER" button.
    5. You will be taken to the account creation page where you need to provide your first name, last name, email address and a password.
    6. Finally, you'll be redirected back to the Return & Exchange form.  Fill out the rest of the online form to complete the return or exchange.

    If you would like detailed step by step instructions on initiating returns you can find that by visiting the Detailed Return Information page.

  • Shipping cost on returns or exchanges

    Product Exchanges

    In the United States if you decide to exchange an item and use a prepaid shipping label from the website, you will NOT be charged any shipping costs to return the original product back to Minnetonka Moccasin Company or the cost to send the replacement product.  

    Returns for a Refund

    In the United States if you decide to return an item for a refund and use a prepaid shipping label from the website, a $8.95 charge will be deducted from your product refund to cover the cost of the return shipping.  If you choose to ship product back via your preferred method, please insure the package, get a tracking number and be sure to note the original order number on the box.  We cannot be responsive to your request until we have received your return.  Please address the package to:

    Minnetonka Moccasin - Returns 
    1113 East Hennepin Ave. 
    Minneapolis, MN 55414
  • RETURN SHIPPING LABELS

    For all product exchanges the use of the shipping label provided by MinnetonkaMoccasin.com is free.  Gift Returns also do not have to pay a shipping label fee.  Product returns that use the shipping label provided by MinnetonkaMoccasin.com will be assessed a $8.95 label fee

    After completing a return or exchange request you can print a shipping label by logging into your account and clicking on "My Returns/Exchanges".  Click the "VIEW RETURN" link.  Click on the “REQUEST SHIPPING LABEL” link and print the PDF that downloads to your computer.

  • How to Initiate a Product Return - International

    For international orders where Minnetonka fulfills direct (Australia, Canada, New Zealand, Thailand and the United Kingdom) be sure to include your original order number and send the product back to:

    Minnetonka Moccasin - Returns
    1113 East Hennepin Ave.
    Minneapolis, MN 55414
    USA

    Unfortunately, at this time if you are exchanging product where Minnetonka fulfills direct we cannot refund your original shipping, duties, taxes and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information. 

  • Electronic Gift Cards (eGift Cards)

    MinnetonkaMoccasin.com sells eGift Cards that get converted to store credit at the time of redemption.  Store credit can be used toward the purchase of all eligible items only on MinnetonkaMoccasin.com. Please note that eGift Cards and store credit are not returnable, cancelable or exchangeable after purchase, for cash, except in states where required by law. 

  • Orders Not Placed on MinnetonkaMoccasin.com

    If you did not purchase your product on MinnetonkaMoccasin.com and are not able to return it to the store in which you purchased from, please contact Customer Service for assistance by email or by phone at 1-855-554-MOCS(6627).

  • Defective Items or Order Errors

    • If you received defective product please follow the exchange instructions above noting the reason code as "Defective".  You will need to provide an explanation of the issue(s) with your product.  
    • If you did not receive the proper items in your order, or you have questions about international returns, please contact Customer Service by email or phone at 1-855-554-MOCS(6627).